Personal Lines Customer Service Representative

Location: Sault Ste. Marie, MI (Tropolis / Madigan Pingatore Agency)
Work Arrangement: Hybrid or On-Premises preferred; Fully Remote considered for the right candidate
Pay Range: $18 - $24 per hour

About Us

Madigan Pingatore, part of the Tropolis family of agencies, has been serving Northern Michigan families and businesses with trusted insurance solutions for decades. We are committed to exceptional client service, community focus, and building a strong future together.

Role Overview

We are seeking a Personal Lines Customer Service Representative (CSR) to support our producers and account managers in delivering outstanding service to our personal lines clients across Northern Michigan. This role does not require an insurance license and is a great opportunity for a service-oriented professional to build a career in insurance.

As a CSR, you will help ensure that client requests are handled promptly, accurately, and with care. You’ll support producers and account managers in quoting, processing, and client communication, keeping the service experience smooth and consistent.

Responsibilities

• Assist in preparing and processing personal lines insurance quotes.

• Communicate with clients regarding policy changes, billing, documentation, and general inquiries.

• Provide administrative support to account managers, including data entry and file maintenance.

• Coordinate with carriers for routine requests and documentation.

• Track and follow up on client requests to ensure timely completion.

• Support agency growth and retention goals through responsive and friendly service.

Qualifications

• Strong organizational skills with attention to detail.

• Excellent written and verbal communication skills.

• Comfort with technology, including Microsoft Office and web-based applications.

• Ability to manage multiple tasks and prioritize effectively.

• Previous office or customer service experience required; insurance experience is a plus but not required.

Work Environment

• Hybrid or on-premises at our Sault Ste. Marie office is ideal.

• Fully remote option available for highly qualified candidates outside of the area.

What We Offer

• Competitive pay and benefits.

• Training and career development opportunities within the Tropolis agency network.

• A collaborative, community-focused culture.

• Opportunity to grow in a stable and rewarding industry.